Shipping policy

Shipping Policy — Charm Advent

Thank you for shopping with Charm Advent. Please read this policy before you place your order. By completing a purchase, you confirm that you have read and agree to this policy, including the delivery timeline below.

Custom-Made Products

Every Charm Advent calendar is a custom product, made to order after you purchase it. It is not shipped from shelf stock, so production and delivery take longer than a typical online order. Your order may not ship right away, and that is normal.

Delivery Timeline: Before December 1

Every order placed on or before November 7, 2026 is guaranteed to be delivered before December 1, 2026, in time for the first door.

Your order is on time as long as it arrives before December 1, 2026. Any earlier date you may have expected, including delivery estimates shown on our website before this policy was updated, is an estimate and not a delivery deadline.

If you order after November 7, 2026, please message us before you order and we will tell you honestly whether it can arrive before December 1.

Delivery Timing, Disputes and Chargebacks

By placing an order, you accept this delivery timeline. An order that has not yet arrived but is still within this timeline is not late, lost or "not received."

We do not accept chargebacks, payment disputes, cancellations or refund requests based on delivery timing while an order is still within this timeline. If you have any question about your order, please contact us first. We answer every message and can tell you where your order is.

Any dispute opened while an order is within its delivery timeline will be contested with this policy, which you agreed to at checkout, together with your order record and tracking information.

Tracking Information

A tracking number is emailed to you as soon as your order ships. Please allow 2–5 business days for tracking updates to appear in the carrier's system. Tracking is managed by the shipping carrier and may occasionally update slowly or appear inconsistent.

Shipping Address

Please check your shipping address carefully at checkout. If an incorrect address is entered, we cannot guarantee that it can be changed once the order is in production or has shipped. Charm Advent is not responsible for packages delivered to an incorrect address entered by the customer, or for packages marked as delivered by the carrier at the address provided.

Carrier Issues

If a package experiences a delivery issue, we will contact the supplier or shipping carrier on your behalf. Carrier investigations can take several days to a week or longer. We will keep you updated on what we learn.

Split Shipments

If you order more than one calendar, your order may arrive in separate packages with separate tracking numbers. This is normal and does not mean anything is missing.

Optional Digital Services

We offer the following optional digital services at checkout:

  • 30-Day Warranty
  • Shipping Protection

These are optional digital services and do not represent physical goods. All digital service purchases are final and non-refundable.

30-Day Warranty

The 30-Day Warranty is a digital support service that provides extended order assistance for 30 days after delivery. It does not guarantee a refund, replacement or any other compensation for the physical product. This service is a support add-on and is non-refundable.

Shipping Protection

Shipping Protection is a digital order assistance service. By purchasing Shipping Protection, the customer acknowledges that this service does not guarantee reimbursement, replacement or a refund of the physical product. It provides support in the event of a shipping issue and allows us to work with the carrier on your behalf.

Contact

If you have any question about your order or its delivery, please contact us before contacting your bank:

Grimlightwatches@outlook.com